When will I get my order?

The shipping time depends on your location, but can be estimated as follows:

• USA: 10 business days
• EU: 10 business days
• WORLDWIDE: 10 business days

Please allow extra time for deliveries during COVID

 

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

 

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address.
• Ask your local post office if they have your package.
• Stop by your neighbors in case the courier left the package with them.

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at nickandcamcustomerservice@gmail.com with your order number.

 

Where do products ship from

We use a distribution company which sends products out from a number of areas depending on your location. Current shipping locations are in Europe, USA and Mexico. Orders may be split between locations if we cannot fulfill the order for one place. You will not be charged extra for this shipping. 

 

How can I track my shipments/Who will deliver them.

Most items are delivered by a local postal service and the tracking number should work with your local postal services website and it often has additional information. 

 

How does your sizing work

All of our products are unisex, for more detail on sizing please check our size guides which are linked to each individual item.

 

Will I be liable for duties

Unfortunately we cannot guarantee you will not have duties when your product arrives. In the UK at the moment due to items shipping from Europe and the recent Brexit development 

 

How long does it take to receive an order 

We try our best to get all products delivered 10 working days (2 weeks) from your order. Unfortunately due to COVID we are experiencing some delays. If it gets to 10 working days since your order and you tracking hasn’t updated please contact nickandcamcustomerservice@gmail.com

 

How do I make a return

• If you are unhappy with your product or want to exchange the size please email nickandcamcustomerservice@gmail.com to start returns procedure. Items being returned must be unworn and unwashed.